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What ICS and SCADA technical support includes
- Regular system condition monitoring: monitoring the state of automation systems during working hours — the engineer takes the necessary action on any detected deviations;
- SCADA software updates: regular scheduled updates of SCADA and related automation software without stopping the process;
- Staff training: preparing the customer's operators and IT specialists to work independently with the control and monitoring systems;
- ICS support at all stages of operation: scheduled maintenance, diagnostics, replacement of consumables and controller components (PLCs, SCADA servers, HMI operator panels);
- Commissioning after updates: commissioning work during modernisation or system expansion — without interrupting facility operation.
Why choose SIGMA PRO for automation systems support in Uzbekistan
- 25+ years of experience: we service water management, industrial and infrastructure facilities across Uzbekistan — we know the specifics of every type of ICS and SCADA system;
- Work under an agreed schedule: response time and the engineer's visit are defined by the regulations (SLA) in the contract — you get clear and predictable terms;
- Single point of responsibility: SIGMA PRO is responsible for the entire lifecycle of the automated system — from design to annual maintenance, without involving subcontractors;
- Our own knowledge base: every facility we deploy is documented — the support engineer knows your SCADA and ICS down to the smallest detail.
Want to sign a SCADA or ICS technical support contract in Tashkent and Uzbekistan? Contact the SIGMA PRO team — we will select the optimal package for your facility.
FAQ about SCADA and ICS support
What is ICS technical support?
It is a set of services that keeps automation systems operational: regular monitoring of system condition, scheduled maintenance, SCADA software updates, fault resolution and staff training throughout the system's service life.
How much does SCADA system support cost in Uzbekistan?
The cost depends on the number of facilities, system complexity and the required SLA level. SIGMA PRO offers several packages — from basic maintenance to extended support. Contact us for a quote.
When does an engineer come to the site?
The engineer's visit and response time are defined by the regulations (SLA) agreed in the contract. Specific timeframes are fixed depending on the type of facility and the selected support package.